Sales Policy

Effective Date: March 8, 2025
At EpicCtop, we strive to provide high-quality camping gear and a seamless shopping experience. This Sales Policy outlines our terms and conditions regarding purchases, pricing, promotions, payments, and order processing. By making a purchase on https://epicctop.com/, you agree to the terms outlined below.

1. Pricing & Product Availability

• All prices listed on our website are in USD ($) and are subject to change without prior notice.
• We make every effort to ensure accurate pricing and product descriptions; however, in the case of an error, we reserve the right to cancel or modify an order.
• Product availability may change due to high demand or supply chain issues. If an item becomes unavailable after an order is placed, we will notify you and provide a refund or alternative option.

2. Payment Methods

We accept the following secure payment options:

• Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
• PayPal
• Apple Pay & Google Pay
• Bank Transfers (for bulk or wholesale orders – contact us for details)

All transactions are securely processed with encryption to protect your financial data. We do not store credit card details.

3. Order Processing & Shipping

• Orders are typically processed within 1-2 business days (excluding weekends and holidays).
• Shipping times vary based on location and selected shipping method. Estimated delivery times are provided at checkout.
• Customers will receive a tracking number via email once the order has shipped.

International Orders

• We offer worldwide shipping, but delivery times may vary based on customs regulations.
• Customers are responsible for any customs duties, taxes, or import fees imposed by their country.

4. Promotions, Discounts & Coupons

• Promotional offers, discount codes, and seasonal sales are available for a limited time and subject to specific terms.
• Discounts cannot be combined unless explicitly stated.
• If a promotional item is returned, the discount may be voided, and the refund will reflect the adjusted price.

5. Order Cancellation & Modifications

• Orders can be canceled or modified within 12 hours of placement. After this period, they may be processed for shipping and cannot be changed.
• If you need to cancel an order, contact us immediately at info@epicctop.com.

6. Damaged or Incorrect Orders

• If you receive a damaged or incorrect item, notify us within 7 days of delivery with photo evidence.
• We will arrange for a replacement or full refund at no extra cost.

7. Wholesale & Bulk Orders

We offer special pricing and custom deals for bulk or wholesale orders. Please contact info@epicctop.com for inquiries.

8. Contact Information

For any sales-related questions, feel free to contact us:

📍 Website: https://epicctop.com/
📞 Hotline: (518) 356-0009
📧 Email: info@epicctop.com
🏢 Address: 5500 Willow ST, New Orleans, LA 70115-7060, USA