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Return Policy for Epicctop Camping Gear Shop

At Epicctop, we strive to ensure your satisfaction with every purchase. We understand that sometimes a product may not meet your expectations, and we’re here to help. Below is our comprehensive Return Policy, designed to be straightforward and customer-friendly.

 

Certainly! Here’s a sample Return Policy for Epictop Camping Gear based on typical guidelines. Be sure to customize it to fit your specific requirements and procedures.

Return Policy for Epictop Camping Gear

Effective Date: September 10, 2024

1. Introduction

At Epictop Camping Gear, we strive to ensure that our customers are completely satisfied with their purchases. If you need to return an item, please review our Return Policy below for detailed information.

2. Return Eligibility

To be eligible for a return:

  • Time Frame: Returns must be initiated within 30 days from the date of purchase.
  • Condition: Items must be unused, in their original condition, and with all original packaging, tags, and accessories.
  • Proof of Purchase: A receipt or proof of purchase is required for all returns.

3. Non-Returnable Items

The following items are not eligible for return:

  • Used or damaged items that do not meet the criteria outlined above.
  • Personalized or custom-made items.
  • Gift cards.

4. Return Process

To return an item:

  1. Contact Us: Email us at info@epicctop.com or call us at (518) 356-0009 to request a return authorization.

  2. Prepare Your Package: Pack the item securely in its original packaging. Include a copy of your receipt and a brief note explaining the reason for the return.

  3. Ship the Item: Send the package to the following address:  5500 Willow St, New Orleans, LA 70115-7060, USA

     

    Please use a trackable shipping method to ensure that we receive your return.

5. Refunds and Exchanges

  • Refunds: Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method within 7-10 business days.
  • Exchanges: If you wish to exchange an item, please contact us to arrange for a replacement or store credit.

6. Shipping Costs

  • Return Shipping: The customer is responsible for the return shipping costs, except in cases where the return is due to an error on our part or a defective product.
  • Original Shipping Fees: Original shipping fees are non-refundable.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@epicctop.com or (518) 356-0009. We will provide instructions for returning the item and will cover the cost of return shipping.

8. Contact Us

If you have any questions about our Return Policy or need assistance with a return, please contact us:

  • Email: info@epicctop.com
  • Phone: (518) 356-0009
  • Address: 5500 Willow St, New Orleans, LA 70115-7060, USA

Thank you for shopping with Epictop Camping Gear. We appreciate your business and are here to assist you with any return or exchange needs.

For more information, please also refer to our Privacy Policy and Sales Policy.