Refund and Returns Policy

Effective Date: 05/05/2025

At Epicctop, we strive to ensure our customers are fully satisfied with their purchases. If you are not entirely happy with your order, we’re here to help.

1. Returns

You have 3 days from the date of purchase to return an item.

To be eligible for a return:

• The item must be unused and in the same condition that you received it.
• It must also be in the original packaging.
• Proof of purchase or receipt is required.

2. Non-Returnable Items

Certain items are not eligible for return:

• Gift cards
• Downloadable software or digital products
• Perishable goods (e.g., food, flowers)

3. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

• A refund will be processed to your original method of payment within 5 business days.

4. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please contact us at [your email] with details and photos.

5. Shipping

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are shipping an item over [X amount], consider using a trackable shipping service or purchasing shipping insurance.

6. Contact Us

If you have any questions about our Refund and Returns Policy, please contact us at:

Email: roger.kim@example.com
Address: 2121 E Sandy Lake Rd
Phone: (613) 519-5705